workroom

Terms of Service

Last updated: August 16, 2026

1. General terms

These Terms of Service ("Terms") form a binding agreement between you and Hyperleap Software Technologies Private Limited ("workroom", "we", "us", "our"), a company incorporated in India with its registered office at T-Hub, Phase 2, Madhapur, Hyderabad, Telangana 500081, India.

They govern your access to and use of workroom.one, app.workroom.one, the websites we host for you on onworkroom.one and connected custom domains, our APIs and MCP server, and every related feature (together, the "Service").

By creating a workspace, signing in, or using the Service, you accept these Terms. If you are accepting on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.

2. What workroom is

workroom is business software provided over the internet on a subscription basis (SaaS). It:

  • generates and hosts websites for the businesses that subscribe;
  • captures enquiries ("leads") submitted on those websites;
  • runs recurring marketing routines ("Routines") — site improvements, SEO and analytics reports, social drafts, follow-up drafts, prospect research — which prepare work for your review.

We are a software provider. We do not sell, book, reserve, deliver, or fulfil the goods or services advertised on the websites our customers publish, we are not a party to any transaction between you and your customers, and we take no commission on your sales. Any booking, reservation, purchase, or enquiry made on a website built with workroom is a matter between that business and its own customer.

3. Acknowledgement and eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use, not for personal or household purposes.

We may update these Terms as the Service changes. We will post the revised version here and update the date above; for material changes we will also notify workspace owners by email or in the product. Continued use after a change takes effect means you accept the revised Terms.

4. Accounts and workspaces

You create an account through our sign-in provider. A workspace is the container for your sites, content, connected accounts, and billing; the person who creates it is its owner and may invite additional members. You are responsible for:

  • the accuracy of the information you provide;
  • all activity that happens in your workspace, including that of the members you invite;
  • keeping sign-in credentials and API keys confidential;
  • notifying us promptly at [email protected] of any unauthorised access.

We may decline to provide the Service to anyone, and we do not make the Service available to direct competitors for the purpose of benchmarking or building a competing product.

5. Charges and payment

5.1 Prices and plans

Current prices and what each plan includes are published at workroom.one/pricing. All prices are stated in US dollars (USD) unless shown otherwise. Applicable sales tax, VAT, or GST is calculated and displayed at checkout.

5.2 Merchant of record

Subscriptions and credit packs are sold and billed by Paddle.com Market Ltd., our merchant of record. Paddle handles payment processing, invoicing, and tax collection and remittance, and appears as the merchant on your card or bank statement. Your purchase is also subject to Paddle's buyer terms. We do not receive or store your full card details.

5.3 Contracting entities

The Service is operated and provided by Hyperleap Software Technologies Private Limited (India). Hyperleap AI Hub Inc., 8 The Green, Dover, DE 19901, United States, may act as the contracting entity for customers in the United States. Intellectual property in the platform is owned by Hyperleap Software Technologies Private Limited regardless of which entity contracts with you.

5.4 Renewals

Site hosting is billed per published site and renews automatically for successive periods until cancelled. Credit packs are one-time purchases and do not renew. We will tell you before a renewal price changes.

5.5 Credits

Credits are a prepaid unit of work inside the Service. Credits included with a plan refresh each period and do not roll over. Purchased credits do not expire while your workspace is active. Credits have no cash value, cannot be transferred between workspaces, and cannot be exchanged for money except as set out in our refund policy.

5.6 Failed payments

If a payment fails, we may retry it and may suspend paid features — including hosting of published sites — after notifying you. Your content is retained during suspension in accordance with section 15.

6. Cancellation and refunds

6.1 Cancellation

You can cancel at any time from billing settings. Cancellation stops future renewals; your subscription, and anything it keeps live, continues to the end of the period you have already paid for. There is no contract term and no notice period.

6.2 Refund policy

  • 14-day refund. If you are not satisfied, email [email protected] within 14 days of a charge and we will refund it in full, provided the credits purchased in that transaction are unspent. Where credits have been partly spent, we refund the unspent portion.
  • Renewals. If an automatic renewal charge takes you by surprise, tell us within 14 days of the charge and, if you have not materially used the Service in the new period, we will refund it.
  • Duplicate or incorrect charges. Refunded in full, always.
  • Service failure. If we cannot deliver a paid feature and cannot fix it in reasonable time, you may request a pro-rata refund for the affected period.

Refunds are issued to the original payment method through Paddle and typically appear within 5–10 business days. To request one, email [email protected] with the account email and the date and amount of the charge. Nothing here limits the statutory cancellation and refund rights you may have under consumer law in your country.

7. Your content

You retain ownership of the content you provide and of the websites, posts, reports, and other materials produced for your business in your workspace. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, and transmit that content solely to operate and improve the Service for you, and to publish it where you have asked us to publish it.

You represent that you have the rights to all content, brand assets, and data you bring to the Service, and that your use of it does not infringe anyone else's rights.

8. Platform content and licence

The Service, its software, design, documentation, and brand belong to us and our licensors. Subject to these Terms and your payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your own business purposes. You may not copy, resell, sublicense, reverse engineer, scrape, or create derivative works from the Service, or remove proprietary notices, except to the extent that restriction is prohibited by law.

9. AI-generated content

The Service uses AI models to generate websites, drafts, analyses, and recommendations. AI output can be inaccurate, incomplete, or unsuitable, and it is not legal, financial, medical, or professional advice.

Outward-facing work — publishing a page, sending an email, posting to a social account — requires your approval before it happens. Your approval is your confirmation that the content is accurate and acceptable to publish or send in your name. You are responsible for reviewing output before you approve it, and we are not liable for content you approved.

We do not use your business content to train our own foundation models.

10. Acceptable use

You must not use the Service to:

  • break the law, or help anyone else do so;
  • publish deceptive, fraudulent, or misleading claims, or impersonate another person or business;
  • send unsolicited bulk email or messages, or harvest contact details for that purpose;
  • infringe intellectual property, privacy, or publicity rights;
  • publish malware, phishing pages, adult content, or content that promotes hate, harassment, violence, or self-harm;
  • operate in a category prohibited by our payment providers or the card networks;
  • probe, overload, or circumvent the security or rate limits of the Service, or attempt to access another customer's workspace or data.

We may investigate suspected violations and may suspend or remove content, sites, or workspaces that put the platform, our providers, or other customers at risk. Where practical we will tell you first.

11. Connected accounts and third-party services

You may connect third-party services (for example Google, Meta, Bing, GitHub, Gmail, Slack). By connecting one, you authorise us to access and act within the scopes you grant. Your use of those services remains subject to their own terms, we are not responsible for them, and you can disconnect any of them at any time from your workspace settings.

Email outreach is sent from your own connected mailbox and only after you approve each message.

12. Leads and visitor data

Enquiries and visitor data captured by a website you publish belong to your business. For that data you are the controller and we are your processor: you are responsible for having a lawful basis to collect it, for the notices you display to visitors, and for honouring their privacy rights. We process it on your behalf as described in our Privacy Policy, and can support you in responding to a request. Customers needing a GDPR Article 28 data processing agreement can request one at [email protected].

13. Service availability and changes

We aim to keep the Service available continuously, but it may be unavailable during scheduled maintenance, emergency fixes, or events outside our reasonable control. We may add, change, or discontinue features; where a change materially reduces what you have paid for, you may cancel and request a pro-rata refund under section 6.2.

We do not offer a contractual uptime SLA on published self-serve plans. Enterprise agreements may include one in writing.

14. Feedback

If you send us suggestions or feedback, you grant us a non-exclusive, perpetual, irrevocable, royalty-free right to use it to improve the Service, with no obligation to you. We will not identify you as its source without your permission.

15. Suspension, termination, and data after termination

You may stop at any time: cancel your subscription, export what you need, and delete your workspace. We may suspend or terminate access if you materially breach these Terms, if required by law, or if your use creates risk for the platform or other customers. Where we terminate for convenience rather than breach, we will give reasonable notice and refund the unused portion of any prepaid fees.

After termination we delete workspace content within 30 days and personal data within 90 days, except where we must keep records for legal, tax, or accounting purposes. Backups are purged on their normal rotation schedule. Published sites stop being served once the subscription that covers them ends.

16. Disclaimers

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or produce any particular business result. We do not warrant that AI output is accurate or fit for your purpose.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused.

Our total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) USD 100.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

18. Indemnity

You will defend and indemnify us against third-party claims, damages, and reasonable costs arising from your content, your use of the Service in breach of these Terms or the law, or the goods and services your business offers to its own customers.

19. Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to people who need it and are bound by similar obligations. This does not cover information that is public, independently developed, or lawfully received from someone else, and does not prevent disclosure required by law.

20. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts of Hyderabad, Telangana, India have exclusive jurisdiction, and each party consents to that venue.

Before starting proceedings, please contact us at [email protected] so we can try to resolve the matter directly; most issues are settled that way. Where the parties agree in writing to arbitrate, arbitration will be seated in Hyderabad under the Arbitration and Conciliation Act, 1996, before a single arbitrator appointed by mutual agreement. Nothing prevents either party from seeking injunctive relief to protect its intellectual property or confidential information.

If you are a consumer in a jurisdiction whose law gives you the right to bring proceedings locally, this section does not remove that right.

21. Miscellaneous

  • Independent parties. Nothing here creates a partnership, employment, agency, or joint venture.
  • Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary and the rest remains in force.
  • No waiver. Failure to enforce a provision is not a waiver of it.
  • Export and sanctions. You confirm you are not located in, or acting for anyone in, a country or on a list subject to applicable trade sanctions.
  • Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement between us, are the entire agreement on this subject.

22. Grievance redressal

For complaints under the Information Technology Act, 2000 and the rules made under it, write to our grievance officer at [email protected], describing the complaint, the content or account involved, and how to reach you. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

23. Contact

  • Support and billing: [email protected]
  • Legal, privacy, and grievances: [email protected]
  • India (registered office): Hyperleap Software Technologies Private Limited, T-Hub, Phase 2, Madhapur, Hyderabad, Telangana 500081, India
  • United States: Hyperleap AI Hub Inc., 8 The Green, Dover, DE 19901, United States